■ Player Protection & Safety ■ r98 Platform ■ Pakistan
r98 believes that gaming should be a source of entertainment — not stress, debt, or harm. As Pakistan's most trusted online casino and sports betting platform, r98 takes its duty of care to every player seriously. This page explains the tools, policies, and resources r98 provides to help you stay in control and game responsibly at all times.
■ Our Commitment in Numbers
These figures reflect how seriously r98 takes responsible gaming as a core operating principle, not just a compliance checkbox.
■ The Foundation
Responsible gaming means treating casino games, cricket betting, PSL markets, slots, and all other forms of online gaming purely as entertainment — just like going to the cinema or watching a match. It means you are in control of how much time and money you spend, and that gaming never causes you financial difficulty or emotional distress.
At r98, responsible gaming is built into the platform from day one — not added as an afterthought. Every feature, from deposit processing to game design, takes into account the wellbeing of our Pakistani players. r98 operates under international gaming standards that require us to maintain robust player protection programmes and to act proactively if we identify a player who may be experiencing gambling-related difficulties.
The golden rules are simple: only bet what you can genuinely afford to lose, never chase losses, set limits before you start playing, and take regular breaks. r98 provides the tools to make all of this easy — and our support team is always on hand if you need help or a conversation.
■ Tools For You
Every r98 account comes with a full suite of self-management tools. You can activate, adjust, or review any of these tools at any time directly from your account settings or by contacting r98 support.
Set a maximum deposit limit on your r98 account — daily, weekly, or monthly. Once a deposit limit is set, it takes effect immediately and cannot be increased for 24 hours. Decreasing a deposit limit is always instant. This is one of the most effective tools for keeping your gaming budget under control.
Instant EffectSet a ceiling on how much you are willing to lose in a given time period. r98's loss limit tool monitors your net losses in real time and will prevent further play once your chosen limit is reached. Loss limits reset automatically at the start of each new daily, weekly, or monthly period.
Daily / Weekly / MonthlyDefine how long a single gaming session can last on r98. When your session limit is reached, r98 will display a notification and end your active session automatically. You can also enable optional reminders at intervals of 30 minutes, 1 hour, or 2 hours to keep you aware of your session duration.
Automatic Session EndNeed a short break from r98? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, your r98 account will be fully locked — no login, no deposits, no play. The cooling-off period is immediate and cannot be reversed before it expires. All active promotional offers are paused.
Takes Effect ImmediatelyIf you feel that gaming is becoming a problem, r98's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. Self-exclusion is processed immediately and is irreversible during the active period. r98 will also suppress all marketing communications to a self-excluded player.
Minimum 6 MonthsEnable reality check pop-ups that display your session duration, total bets placed, and net result at regular intervals. These are configurable reminders that pause gameplay briefly and give you a clear picture of how long you have been playing and how your session is going — so you can make an informed decision whether to continue.
Fully Configurable■ Step-By-Step
Self-exclusion is a serious, meaningful tool. r98 makes it straightforward to activate — because when a player decides they need a break or a permanent stop, r98 acts on that decision without delay or friction. Here is how the process works.
Once self-exclusion is active, r98 will close your account access immediately, stop all marketing communications, and flag your account so that a new registration from the same identity cannot be processed during the exclusion period. r98 takes self-exclusion commitments seriously and enforces them rigorously.
For priority handling, use the subject line "Self-Exclusion Request" in your support email or live chat opening message. r98 support will process your request within 1 hour of receipt.
Visit r98.lol and log in using your registered Pakistani mobile number or email address and your account password. If you are unable to log in, contact r98 live support immediately — they can initiate the self-exclusion process on your behalf after verifying your identity.
Once logged in, go to your r98 Account Dashboard and select "Responsible Gaming" from the account settings menu. You will find all self-control tools listed here, including deposit limits, session limits, cooling-off periods, and the self-exclusion option.
Choose your preferred self-exclusion period: 6 months, 1 year, 3 years, 5 years, or permanent exclusion. Read the confirmation information carefully — self-exclusion cannot be reversed before the selected period expires. Permanent exclusion is irrevocable.
Confirm your self-exclusion request by entering your account password and clicking the confirmation button. r98 will immediately deactivate your account access. You will receive a confirmation email to your registered address acknowledging the self-exclusion and its duration.
Alternatively — or if you prefer not to go through your account settings — you can request self-exclusion at any time by emailing r98 support at [email protected] with the subject "Self-Exclusion Request", or by opening a live chat on r98.lol and requesting self-exclusion from the agent. No account login is required to initiate via support.
■ Honest Self-Assessment
Answer these questions honestly. If you answer "yes" to two or more, r98 strongly encourages you to contact our responsible gaming support team or activate a cooling-off period today.
If you answered yes to two or more of the above, please consider activating r98's cooling-off period or self-exclusion tool, and reach out to our support team. You can also seek independent help from qualified counselling services — your privacy is fully protected when you contact r98.
■ Play Smart
These practical habits help r98 players — from Karachi to Lahore, Islamabad to Faisalabad — enjoy gaming as entertainment without it becoming a source of stress.
Decide exactly how much PKR you are willing to spend before your session begins. Treat it like entertainment money — once it is gone, the session is over. Never play with funds earmarked for bills, rent, or family expenses.
Enable r98's session time limit before you start playing. Set a realistic duration and stick to it. When the timer ends, close the app and take a break — even if you are on a winning streak.
Chasing losses is one of the most common paths to problem gambling. If you have reached your loss limit for the session, stop. The next session starts fresh — no carry-over anxiety, no desperation betting.
Step away from the screen regularly. Make chai, take a walk, pray — give your mind a rest. Continuous gaming sessions without breaks reduce your ability to make clear, rational decisions about bets.
Avoid gaming when you are stressed, angry, upset, or overly excited. Emotional states impair decision-making. r98 is best enjoyed when you are relaxed, clear-headed, and playing purely for entertainment.
If gaming is causing stress or becoming difficult to control, talk to a family member, close friend, or r98 support. There is no shame in asking for help — and addressing a concern early is always easier than waiting until the situation is serious.
r98 operates a strict 21+ age policy across the entire platform. This applies to account registration, deposits, withdrawals, gameplay, and access to all gaming features including cricket betting, PSL markets, live casino, slots, and all other products available on r98.lol.
Age verification is conducted at the point of registration using CNIC document verification. No account is fully activated until age has been confirmed. Additionally, r98 conducts further age verification checks before processing the first withdrawal from any account.
r98 does not accept registrations from persons under 21 years of age under any circumstances. Any r98 account found to be held by a minor will be immediately and permanently closed, all associated funds will be frozen pending investigation, and the matter will be escalated to the relevant authorities where legally required.
If you are a parent or guardian and believe a minor may have accessed or registered on r98 using falsified identity documents, please contact r98 support immediately at [email protected]. r98 will investigate and take all necessary action without delay. Protecting minors from access to gambling is a non-negotiable commitment at r98.
■ Common Questions
■ Need Help or Support? ■
If you need to activate responsible gaming tools, request self-exclusion, or simply talk to someone about your gaming activity, r98 support is here. Your privacy is protected, and there is no judgment — just genuine help.
Email: [email protected] | Live Chat 24/7 | Confidential Support Always Available